A to Z Guide

A

Ford Park meets and exceeds all structural and service requirements stipulated in the Americans with Disabilities Act. All public restrooms and entrances are clearly labeled and equipped with Braille marked signs. Restrooms, drinking fountains, phones and counters (including concessions) are accessible to guests with disabilities. Additional services are listed below.

Tickets

Tickets for wheelchair accessible seating, as well as sight and hearing impaired, are available in a variety of levels. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets that you require accessible seating.

Drop-off

Ford Arena passenger drop-off is located in front of the lobby on the west side of the Ford Exhibit Hall.

Parking

Accessible parking is available at Ford Park in the Black and Blue Lots. Parking entrances are located off of the I-10 frontage road and Pipeline Road.

Elevators

An elevator is located in the lobby of Ford Exhibit Hall for wheelchair access to the concourse level of Ford Arena and the second floor meeting rooms of Ford Exhibit Hall.

Seating

Seating designated for guests with disabilities is available for all events. Accessible and Companion seating will be held until the day of the show or until the event is sold out. Guests needing to be relocated to accessible seating can do so in advance by calling the main office at 409-951-5400.

Wheelchair assistance

Because of the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching an event. Please notify the box office when purchasing disabled seating tickets.

Sign interpreters

Ford Park will make every effort to provide sign interpreters to guests with hearing disabilities. We request thirty (30) days notice for such services. Please contact Event Services for more information or to make a request.

Service Animals

Trained guide dogs or service animals are permitted in Ford Park. If special accommodations are required for your service animal please notify us at the time of ticket purchase. All other animals are prohibited.

Alcohol is not served at Ford Fields. At our other facilities, we will not sell to anyone less than 21 years of age. Guests are required to show proper ID (valid driver’s license) for proof of age to purchase alcoholic beverages. For some events, wristbands will be issued to guests over 21. Wristband stations will be located inside Ford Pavilion near the entrance and on the concourse in Ford Arena when required. Only two alcoholic beverages are allowed per person, per purchase. Management reserves the right to refuse service to anyone who appears impaired or is disturbing other guests. Alcohol sales are discontinued approximately 45 minutes before the event ends. Please drink responsibly and do not drive after drinking.

Animals

 

With the exception of service animals, pets and other animals are not allowed on Ford Park grounds.

B

Ford Park does not issue or have access to backstage passes.
The primary Ford Park Box Office is located at the Arena on the northwest corner. Hours are 10am to 5pm, Monday through Friday. On weekend event days, the box office will open two hours before the event. The box office will be open a couple hours for Saturday on-sale days, exact times depend upon the actual on-sale time. See Events & Tickets for more information. Ford Pavilion Box Office is only open on Pavilion event days. Ford Fields Ticket Window is open during tournament play.
These items are not allowed on Ford Park grounds. Anyone found to be in possession of these items may be subject to ejection.

C

Cameras and recording devices are allowed at Ford Fields. At our other facilities, for most performances – at the request of the artists and/or leagues – cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. Upon arrival you will be asked to return these items to your car – we will not hold them until after the show. Ford Park reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.
Cell phones and pagers are permitted provided their use does not interfere with the enjoyment of other guests at an event. Please be courteous – quiet ringers and tone of voice when using cell phones.

Conduct

 

Please maintain appropriate behavior for the comfort and safety of all guests. Offensive language and disorderly conduct will not be tolerated. Anyone not conducting themselves in an acceptable manner may be asked to leave.

Contact

 

Ford Park main office is at 5115 IH-10 South, Beaumont, TX. The phone number is 409-951-5400.
SAVOR…Beaumont is the sole provider of concessions and catering for Ford Park. Ford Arena has 4 concession stands on the concourse, and various portables. Number of stands open depends on size of event. Ford Pavilion has mulitple concession stands on the east and west plazas. Ford Fields concession stand is open during game and tournament play. Outside food and beverages are not allowed inside facility gates or doors. Ford Park offers a wide variety of concessions and catered options through our facilities.

D

Ford Park and SMG want you to enjoy your visit and have a safe trip home. With our Designated Driver Program, guests who have a valid driver’s license, and are at least 21 years of age, can register as a “Designated Driver” at Guest Services. In return for signing a pledge not to drink alcoholic beverages during the event, and for accepting responsibility for driving other members of their group home, Designated Drivers will receive a wrist band redeemable for two (2) free soft drinks at concessions. Guests can sign up as a “Designated Driver” by going to the Guest Services kiosk at Ford Pavilion.
Guests who fail to adhere to Ford Park policies or local, state, and federal laws are subject to ejection from the property. All guests must wear a shirt, shoes and pants at all times while in Ford Park.

E

Enter Ford Arena through the lobby entrance facing the parking lot. Ford Pavilion access is through the east and/or west gate. Ford Midway is accessed through the gate under the South Texas State Fair arch. Ford Fields is adjacent to the main Ford Park property, and can be reached off IH-10 or Highway 124 (Fannett Highway) near Brooks Road.
The paging of guests is not available during events. Emergency phone messages may be hand-delivered to guests when seat location is provided. Call 951-5400 for more information.
In the event of an emergency, please remain calm and WALK to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. Please do not use elevators. If you are disabled, staff members will assist you in getting to safety.
Those interested in applying for an open position at Ford Park may do so by visiting the Employment tab on the Ford Park website. Applications and resumes are only accepted for the positions that are currently posted. Please specify the position in which you are applying for to ensure your application is processed correctly. Job openings will be posted on the Ford Park website as they come available, as well as through the Texas Workforce Commission website at: www.twc.state.tx.us.

F

Ford Park has emergency medical personnel on hand at most public events in Ford Arena and Ford Pavilion. For assistance, contact any Event Services staff member.

G

Group rates are available for some events. Group size varies by event, but is typically 10-15 people. For more detailed information, interested parties may contact the Group Sales Department at 409-951-5413.
Guest Services operates from the time the doors open until the facility is clear of guests. Guests may obtain information, offer suggestions, voice concerns and request assistance from any staff member wearing an Event Staff shirt.

H

The distribution of printed materials – fliers, handbills, pamphlets, etc. – or promotional items are not allowed on the premises without prior written authorization from SMG. Solicitation for signatures or petitions is also prohibited. Parties interested in distributing promotional materials on Ford Park premises may contact the Marketing Department at 409-951-5413.

L

Pavilion lawn seating is general admission, with first-come, first-served seating. Lawn chairs are available for rent and are specially designed for the slope of the Ford Pavilion hill.
Please see Ticket info section.
Ford Park will hold items for sixty (60) days, after which they will be donated to charity. Owners can claim items that are turned into lost and found during regular business hours, call 409-951-5400 for more information.
Anyone finding a lost child should bring him or her to the nearest uniformed personnel or event staff. If an authorized friend or family member does not pick up the child within 60 minutes of the end of the event, the child will be turned over to police custody.

M

Please see Ticket info section.

N

Artificial noisemakers (i.e., air horns/whistles) are not permitted without management approval. Noise making items found in Ford Park are subject to confiscation by event security.

P

For security reasons or at the request of the promoter, SMG reserves the right to visually inspect guest packages & purses. All guests are subject to search. Additional security measures and restrictions may be required for specific events.

Parking

 

Ford Park offers 6,000, well-lit, secure parking spaces on the Complex grounds. Lots open three hours prior to show time. Parking fees vary per event. For most concerts, parking will be included in the ticket price. Depending on the level of attendance at events, we may offer a traffic alert to assist in the entering and exiting of the parking lots. Please follow directions of all traffic patrol. Large crowds and a great number of vehicles are expected. Please be patient and follow directions of traffic control officers. It will take time to get vehicles in and out of the parking lots.
Based on building policy and security guidelines, certain items are not permitted at Ford Park, including outside food and beverages, coolers, glass, cans, plastic bottles, alcohol, recording devices, lawn chairs, noisemakers, laser pointers, aerosol cans, illegal drugs, fireworks, weapons of any kind, chains and spiked jewelry. All guests are subject to search. Additional security measures and restrictions may be required for specific events. Umbrellas are prohibited inside Ford Pavilion. Patrons sitting on the lawn may bring a blanket or tarp. At Ford Arena events, guests are not allowed to bring in strollers.

R

Exiting and re-entering the building with the same ticket is NOT permitted. Exceptions are made in the case of medical situations and emergencies. Check with an Event Services supervisor at the door.
ALL TICKET SALES ARE FINAL, with the exception of canceled events or refused admission by SMG. Guests wanting to return tickets for canceled events must do so at their point of purchase. Due to tight touring schedules, there will be no rain outs at Ford Pavilion. Raincoats and ponchos are the preferred protection for rainy day conditions. Since the use of umbrellas would block the view of other paying guests, umbrellas are not allowed. Also, if you have a lawn seat and it has been raining you may want to bring a piece of plastic to place under your blanket to keep it from getting wet.
Men’s, Women’s and accessible restrooms are conveniently located throughout Ford Park. See maps for specific locations. Ford Arena restrooms are located in the northeast, southeast, and southwest corners of the concourse.

S

To purchase services for an event click here: Service Order Form
Please see Accessibility Information.
Ford Arena is a smoke-free building. Smoking areas are located outside of the main lobby and on the steps outside the concourse glass doors on the west side of Ford Arena. Smoking in Ford Pavilion is allowed in the plaza areas but not under the Pavilion cover.

T

Ticket Information

Ticketmaster is the official ticketing source for Ford Park. Ford Park does not endorse or recommend any other ticketing source. Please use caution when purchasing tickets through any other site, with the exception of artists’ fan clubs. Tickets can be purchased at the Ford Park Box Office window or through Ticketmaster (ticketmaster.com or by phone 800-745-3000).

Box Office Location

The main Ford Park Box Office is located at Ford Arena on the northwest corner. Regular hours are 10am to 5pm, Monday through Friday. On event days, the box office will open two hours before the event. The box office will be open a couple hours for Saturday on-sale dates. Ford Pavilion Box Office is opened only on Pavilion event days. Tickets for Ford Fields games can be purchased at the Ford Fields Ticket Window only.

How To Purchase Tickets

The following forms of payment are accepted at the Ford Park Box Office windows: Credit cards – American Express, MasterCard, Visa, Discover. Purchaser must show his/her ID and it must match the name on the credit card. Cash, money orders and traveler’s checks are accepted but personal checks are not. Group orders may use checks, provided the purchase is a minimum of 2 weeks prior to the event. For group sales information, contact Linda at 409-951-5413. Cash only at the Ford Fields ticket window.

By Phone

Charge tickets by phone through Ticketmaster at 800-745-3000. (A convenience fee will be applied to each ticket purchased). **The Ford Park Box Office DOES NOT accept telephone orders.**

Online

Order tickets online 24 hours a day at www.ticketmaster.com. (A convenience fee will be applied to each ticket purchased).

Accessible Seating

Wheelchair accessible seating is available in a variety of levels. One companion ticket may be purchased with each wheelchair accessible ticket. You must indicate when purchasing tickets that you require accessible seating in order to receive an accessible seating ticket.

Children’s Admission

For most events, children two (2) years and older must have a valid ticket to gain entry into Ford Park events, and children under the age of two (2) years who will be sitting on the lap of an adult do not need a ticket. For some shows that are specifically intended for very young audiences (Sesame Street is an example of such a show), children one (1) year and up must have a ticket to gain entry. Please contact the Ford Park Box Office in advance to verify policy for a specific event.

Show Cancellations

Please return tickets to the point of purchase for refunds on a cancelled event. If tickets were purchased by phone or online, contact Ticketmaster for refund instructions.

Damaged Tickets

Bring your damaged tickets to the Box Office for replacement.

Lost/Stolen Tickets

Lost tickets are not replaced – losing tickets is like losing money. Reserved-seating tickets that are stolen will be replaced at no charge provided the Box Office receives a copy of a Police report or case number detailing the exact location and event dates of stolen tickets. General admission tickets, such as lawn or floor, will not be replaced if lost or stolen.

Refunds and Exchanges

Please confirm your ticket selection at the time of purchase as all ticket sales are non-refundable and cannot be exchanged, with the exception of cancelled events or refused admission by SMG.

Scalping

Soliciting to buy or sell Ford Park admission tickets is strictly prohibited. Violators will be prosecuted if apprehended.

Will Call

Tickets left at Will Call are available for pick up at Ford Park Box Office. To get your tickets, you must present a photo ID and the credit card used to purchase the tickets. Guests are not allowed to pick up tickets under another person’s name.

Tours

 

Ford Park does not have a regular tour schedule. Tours are given to large groups when planned, for further information at 409-951-5400.

W

Handguns (licensed or unlicensed) or weapons of any kind are prohibited on the property.

Wheelchair Service

 

Please see Accessibility Information.
Tickets left at will call are available for pick up at the Ford Park Box Office 90 minutes prior to the start of the event. To get your tickets, you must present a photo ID and the credit card used to purchase the tickets. Guests are not allowed to pick up tickets under another person’s name. Tickets that are prepaid through Ford Park may be picked up during regular business hours, a minimum of 48 hours after the order was placed. A photo ID and the credit card used to purchase the tickets are required to pick up prepaid tickets.